Refund policy
At Sinastry World, we want every customer to be happy with their purchase. As a small business, we operate a strict returns and refund policy.
By purchasing from Sinastry World, you confirm that you have read and understood the following terms.
1. CHANGE OF MIND
For eligible online purchases, you may have a statutory right to cancel your order within 14 days of receiving your item.
If you choose to return an item under your cancellation rights, the item must be returned in its original condition, unworn, unwashed and with all original tags attached.
Please contact us before sending any item back so that we can provide the appropriate return instructions.
The customer is responsible for the cost of returning an item due to a change of mind, including any courier, postage and custom charges.
2. CUSTOMS & IMPORT CHARGES
For international returns or deliveries, any customs duties, import taxes, handling fees or other charges imposed by the destination country or courier are the responsibility of the customer.
Sinastry World will not cover or reimburse customs charges or import fees that arise in connection with a customer’s order or return, except where required by applicable law.
Please check the customs and import requirements for your country before placing an order.
3. EXCHANGES
We do not offer exchanges as a standard service.
If you require a different size or item, you may need to return your original order.
4. PRE-ORDER ITEMS
Items clearly marked PRE-ORDER are produced as part of our planned bulk production.
Please carefully review the product description and 8–14 week estimated production and delivery timeframe before placing your order.
By placing a pre-order, you acknowledge that you are purchasing an item that is not currently in stock and agree to the stated estimated timeframe.
Nothing in this policy removes or limits any statutory consumer rights that apply to your purchase.
5. FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs where applicable
We will assess the issue and, where required by law, provide an appropriate remedy, which may include a repair, replacement or refund.
If this is the case Sinastry World may cover the appropriate return cost.
6. REFUNDS
Where a refund is due, refunds will normally be issued to the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Where applicable, refunds will be processed in accordance with your statutory consumer rights.
7. ITEMS THAT CANNOT BE RETURNED IN THE SAME CONDITION
We cannot accept responsibility for damage caused by:
- Incorrect washing or care
- Misuse of the product
- Accidental damage
- Normal wear and tear
- Alterations made after purchase
Please follow the care instructions provided with your item.
8. IMPORTANT
Sinastry World is a small and growing clothing business. We kindly ask customers to carefully review the product description, sizing information, shipping information and whether an item is marked PRE-ORDER before completing their purchase.
Nothing in this policy is intended to exclude, restrict or override your statutory consumer rights under UK law.
For any questions regarding a return, refund or your order, please contact:
Thank you for supporting Sinastry World and our small business. 🤍